Term and Conditions

At Sunnydaze Decor, we’re committed to enhancing your outdoor living experience with quality products and exceptional service. These terms are designed to create a transparent and fair relationship between us and our valued customers.

1. Website Use and Intellectual Property

1.1. Website Access

You may use our website for personal, non-commercial purposes to browse and purchase our outdoor living products.

1.2. Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and product designs, is the property of Sunnydaze Decor Store or our suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3. User Conduct

When using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorized access to any part of the website
• Interfere with or disrupt the website or servers
• Provide false or misleading information

2. Products and Services

2.1. Product Information

We strive to provide accurate descriptions and images of our products, including:

• Arbors, Canopies & Shades
• Gazebos & Pergolas
• Greenhouses
• Grills & Outdoor Cooking Equipment
• Outdoor Lighting
• Lawn & Garden Supplies
• And other outdoor living products

However, we cannot guarantee that product colors or specifications will be exactly as displayed on your device.

2.2. Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3. Pricing

All prices are shown in US dollars. We reserve the right to adjust prices at any time, but price changes will not affect orders already placed.

3. Orders and Payment

3.1. Order Process

Placing an order on our website constitutes an offer to purchase products. We reserve the right to accept or decline your order for any reason, including product availability or suspected fraudulent activity.

3.2. Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

By providing payment information, you represent that you are authorized to use the payment method.

3.3. Order Confirmation

After placing an order, you will receive an email confirmation. This confirmation represents our acceptance of your order and forms a contract between you and Sunnydaze Decor Store.

4. Shipping and Delivery

4.1. Shipping Areas

We ship globally, excluding Asia and some remote areas. If you are located in an area we cannot ship to, we will notify you and cancel your order.

4.2. Processing Time

Please allow 1-2 business days for order processing before shipment.

4.3. Shipping Options

We offer two shipping methods:

• Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Shipping fee: $12.95.
• Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment.

Delivery times may vary depending on your location and customs processing.

4.4. Delivery Responsibilities

Once products are delivered to the address you provided, responsibility for the products passes to you. We are not responsible for products lost or damaged after delivery.

5. Returns and Exchanges

5.1. Return Timeframe

You may initiate a return or exchange within 15 days of the delivery date for most items.

5.2. Return Conditions

To be eligible for a return or exchange, the item must meet the following conditions:

• In its original packaging with all tags attached
• Unused and in the same condition as when received
• Accompanied by the original receipt or proof of purchase

5.3. Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged unless they arrive damaged or defective:

• Insect & Pest Control products (if opened or used)
• Grow Kits that have been opened or activated
• Composters & Rain Barrels that have been used
• Flowers & Plants (perishable items)
• Any product that has been assembled, installed, or used outdoors

5.4. Return Process

To initiate a return:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Wait for approval and Return Authorization Number
3. Securely package the item in its original packaging
4. Mail your return to: Sunnydaze Decor Store Returns Department, 1663 Meadow Lane, Oakland, US 94612

We recommend using a trackable shipping service for returns.

5.5. Refunds

Once we receive and inspect your returned item, we will process your refund based on the original payment method:

• Credit/Debit Card (Visa, MasterCard, JCB): Refunds processed within 5-10 business days
• PayPal: Refunds processed within 3-5 business days

Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

5.6. Exchanges

To exchange an item for a different size or color, follow the standard return process. You will be responsible for any price difference and additional shipping costs.

5.7. Damaged or Defective Items

If your item arrived damaged or defective, contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label if needed.

6. User Responsibilities

6.1. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password.

6.2. Accurate Information

You agree to provide accurate, current, and complete information when placing orders or creating an account.

6.3. Product Use

You are responsible for reading and following all product instructions, warnings, and safety information. Some products may require proper installation or assembly for safe use.

6.4. Compliance with Laws

You are responsible for complying with all local laws regarding the purchase, use, or installation of our products.

7. Limitations of Liability

7.1. Product Liability

To the fullest extent permitted by law, Sunnydaze Decor Store’s liability for any claim related to our products is limited to the purchase price of the product.

7.2. Indirect Damages

We are not liable for any indirect, incidental, or consequential damages arising from your use of our products or website.

7.3. Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, including natural disasters, acts of government, or supply chain disruptions.

8. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for information about how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Your continued use of our website after changes are posted constitutes acceptance of those changes.

10. Governing Law

These Terms and Conditions are governed by the laws of the State of California, without regard to its conflict of law principles.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Sunnydaze Decor Store
1663 Meadow Lane
Oakland, US 94612
Email: [email protected]