Privacy Policy

By using our website, you consent to the practices described in this policy. We encourage you to read this document carefully to understand our approach to your privacy.

Information We Collect

To provide you with the best shopping experience for our arbors, grills, greenhouses, and other outdoor products, we collect the following types of information:

• Personal Identification Information: Name, email address, shipping address, and phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (Visa, MasterCard, JCB) or PayPal information, processed through secure payment gateways. We do not store your full payment card details on our servers.
• Transaction Information: Details about products you purchase, including garden carts, composters, outdoor lighting, and other items from our catalog.
• Technical Information: IP address, browser type, device information, and pages you visit on our site.
• Communication Data: Records of correspondence when you contact our customer support team.

How We Use Your Information

We use your information to enhance your outdoor living shopping experience in the following ways:

• Process your orders for grills, gazebos, garden products, and other outdoor items
• Provide customer support regarding products, delivery, or payment issues
• Personalize your shopping experience based on your preferences
• Improve our website, product offerings, and services
• Send you information about new products, promotions, and gardening tips (with your consent)
• Prevent fraudulent transactions and enhance security
• Comply with legal obligations and enforce our terms of service

Data Sharing and Disclosure

We value your trust and only share your information in limited circumstances:

• Service Providers: We work with trusted third parties to process payments, ship orders, and provide marketing assistance. These partners only receive necessary information to perform their functions.
• Legal Compliance: We may disclose information when required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as a business asset.
• International Transfers: As we serve customers worldwide (excluding parts of Asia and some remote areas), your data may be transferred to and processed in countries outside your residence.

We never sell your personal information to third parties for marketing purposes.

Data Storage and Security

Your security is our priority, just like the durability of our outdoor structures:

• We implement industry-standard security measures including encryption, firewalls, and secure socket layer (SSL) technology
• Payment information is processed through PCI-DSS compliant payment processors
• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy
• Despite our best efforts, no method of transmission over the Internet is 100% secure, but we strive to use commercially acceptable means to protect your information

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request details of the personal information we hold about you
• Correction: You can update or correct inaccurate information in your account
• Deletion: You can request deletion of your personal information, subject to certain legal obligations
• Opt-out: You can unsubscribe from marketing communications at any time using the link in our emails
• Data Portability: You can request a copy of your data in a structured, machine-readable format

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

Like a well-designed garden path, we use cookies to help navigate your experience on our site:

• Essential Cookies: Required for basic functions like adding items to your cart and processing payments
• Analytical Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to track visitors across websites to display relevant ads

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date. We encourage you to review this policy regularly.