Welcome to Sunnydaze Decor’s FAQ page! We’re here to help you create your perfect outdoor sanctuary. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our friendly support team at [email protected].

Products & Orders

What types of outdoor products do you offer?
We specialize in everything to enhance your outdoor living space! Our product range includes Arbors, Canopies & Shades, Composters & Rain Barrels, Flowers & Plants, Garden Carts, Gazebos & Pergolas, Greenhouses, Grill Covers, Grills & Outdoor Cooking equipment, Grow Kits, Insect & Pest Control solutions, Landscaping items, Lawn & Garden supplies, Outdoor Cookware, Outdoor Griddles, Outdoor Lighting, Outdoor Power Equipment, and various Outdoor Shade & Structures.
Are your plants and flowers suitable for all climates?
We offer a variety of plants and flowers with different climate requirements. Each product listing includes specific information about ideal growing conditions. We recommend checking these details before purchasing to ensure the plants will thrive in your local climate.
How do I care for my wooden arbors or pergolas?
Our wooden structures are designed for outdoor durability but benefit from regular maintenance. We recommend annual cleaning and applying a protective sealant or stain to extend their lifespan and maintain their beautiful appearance. Specific care instructions are included with each product.

Shipping & Delivery

What shipping options do you offer?
We provide two convenient shipping methods:
– Standard Shipping: For a flat fee of $12.95, we use trusted carriers like DHL or FedEx with delivery typically within 10-15 business days after shipment.
– Free Shipping: For orders over $50, we offer free shipping via EMS with delivery within 15-25 business days after shipment.
How long does order processing take?
After you place your order, our team takes 1-2 business days to process it carefully, ensuring everything is properly packed to withstand the journey. You’ll receive a confirmation email with tracking details once your order ships.
Do you ship internationally?
Yes! We deliver to most regions worldwide, excluding parts of Asia and some remote areas. Delivery times may vary slightly due to customs processes or weather conditions, but we work diligently to minimize delays.
Can I expedite my shipping for an urgent project?
For time-sensitive projects like installing a new greenhouse or preparing for a garden party, we recommend selecting our Standard Shipping option for faster delivery. Unfortunately, we don’t offer expedited shipping beyond this option at this time.

Returns & Exchanges

What is your return policy?
We offer a hassle-free return policy within 15 days of receipt. If anything isn’t perfect with your purchase, please contact our friendly support team at [email protected] for assistance with returns or exchanges.
Are there any products that cannot be returned?
For health and safety reasons, we cannot accept returns on plants, flowers, or opened insect and pest control products unless they arrive damaged or defective.
What if my product arrives damaged?
We carefully pack all items to withstand shipping, but if your product arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll quickly arrange for a replacement or refund.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption and security measures to protect your payment information. Your financial details are never stored on our servers.
Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your preferences, and enjoy faster checkout on future purchases.

Product Support & Warranty

Do your products come with warranties?
Many of our products include manufacturer warranties. Please check individual product listings for specific warranty information. Regardless of manufacturer warranties, we stand behind the quality of everything we sell.
What should I do if I’m missing parts for assembly?
If you’re missing any components for assembly, please contact us at [email protected] with your order number and details about the missing parts. We’ll promptly send the necessary components to complete your project.
Can you provide assembly instructions for products?
Assembly instructions are included with all products that require them. If you’ve misplaced your instructions or need additional help, please contact our support team, and we’ll be happy to provide digital copies or guidance.

We hope this FAQ has answered your questions. If you need further assistance, our customer support team is always ready to help at [email protected]. Thank you for choosing Sunnydaze Decor to enhance your outdoor living experience!

Sunnydaze Decor Store – Enhancing Your Outdoor Living Since Day One
Based in Oakland, US, serving customers worldwide